Understanding and Using Patient Experience Feedback to Improve Health Care Quality: Systematic Review and Framework Development
Patient experience data is increasingly collected worldwide; however, questions persist regarding how it is used to improve health care quality. Synthesizing information from the existing literature, we have developed an empirically based framework to help organizations and managers understand what...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Aurora Health Care
2017-01-01
|
| Series: | Journal of Patient-Centered Research and Reviews |
| Subjects: | |
| Online Access: | http://digitalrepository.aurorahealthcare.org/cgi/viewcontent.cgi?article=1416&context=jpcrr |