Analysis of Service Quality Gap between Perceptions and Expectations of Service Recipients using SERVQUAL Approach in Selected Hospitals in Golestan Province

Background and purpose: Services quality is an important factor of satisfaction, as well as a remarkable tool for marketing to achieve the competitive differentiation and promotion of customer's loyalty. The present study was aimed to analyze the quality gap using SERVQUAL approach at selected...

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Bibliographic Details
Main Authors: Fatemeh Hoseini Rostami, Mohammad Ali Jahani, gharaman Mahmoudi
Format: Article
Published: Mazandaran University of Medical Sciences 2018-03-01
Series:علوم بهداشتی ایران
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