The Impact of Environmental Stimuli on Hotel Service Employees’ Service Sabotage—Mediation Role of Emotional Intelligence and Emotional Dissonance

The Impact of Environmental Stimuli on Hotel Service Employees’ Service Sabotage—Mediation Role of Emotional Intelligence and Emotional Dissonance

While scholarly inquiries into Service Sabotage (SS) have received ample attention in the literature of various industries, the role of Emotional Intelligence (EI) and Emotional Dissonance (ED) in employee-customer relations in the context of Environmental Stimuli (ES) in the tourism accommodation s...

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Bibliographic Details
Main Authors: Habib Alipour, Shahrzad Amelshahbaz, Farzad Safaeimanesh, Bahman Peyravi, Alireza Salavati
Format: Article
Language:English
Published: MDPI AG 2021-01-01
Series:Sustainability
Subjects:
tourism accommodation
emotional intelligence
emotional dissonance
service employees
service sabotage
north Cyprus
Online Access:https://www.mdpi.com/2071-1050/13/2/876

Internet

https://www.mdpi.com/2071-1050/13/2/876

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