A REVIEW OF TELECOMMUNICATIONS SERVICE QUALITY DIMENSIONS

The purpose of this paper is to review the service quality dimensions established in various empirical studies conducted across the world specifically applied to telecommunications services. This paper reviews only empirical studies based on survey data and statistical methods of analysis since 2001...

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Bibliographic Details
Main Author: Abd-Elrahman
Format: Article
Language:English
Published: University of Kragujevac 2019-11-01
Series:Proceedings on Engineering Sciences
Subjects:
Online Access:http://pesjournal.net/journal/v1-n2/52.pdf