A Influência do Constrangimento do Consumidor no Processo de Compra

Embarrassment is an emotion that emerges during various purchase and consumption situations. There is a lack of studies comprehensively addressing how consumers behave when they are embarrassed. Therefore, the aim of this paper is to map how consumers behave during purchase process situations that...

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Bibliographic Details
Main Authors: Giuliana Isabella, Lucia Salmonson Guimarães Barros, José Afonso Mazzon
Format: Article
Language:English
Published: Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD) 2015-08-01
Series:RAC: Revista de Administração Contemporânea
Subjects:
Online Access:http://www.anpad.org.br/periodicos/arq_pdf/a_1632.pdf