How to achieve customer satisfaction? Perspective of logistics outsourcing performance
Background: The inspiration to undertake research in the field of logistics customer service was formed by the strong relationship between service performance and customer satisfaction, observed within a study of the needs of logistics service providers’ (LSPs) customers. The paper aims to...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Poznań School of Logistics
2019-03-01
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| Series: | LogForum |
| Subjects: | |
| Online Access: | http://www.logforum.net/vol15/issue1/no3/15_1_3_19.pdf |