Organizational culture in public institutions and its impact in the process of implementation of total quality management (case of Kosovo)

Total Quality Management (TQM) is a management philosophy and approach, whose importance is growing evermore after the 90s. Kosovo's public institutions for a short time now organise activities as part of an independent state and as such they are facing ahead management challenges which are bec...

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Bibliographic Details
Main Authors: Mr.Sc. Ilir Rexhepi, Dr.Sc. Ermira Qosja
Format: Article
Language:English
Published: Felix-Verlag 2012-12-01
Series:ILIRIA International Review
Subjects:
TQM
Online Access:http://iliriapublications.org/index.php/iir/article/view/157