EFFECT OF EXPERIENCE IN BUILDING SATISFACTION, TRUST AND LOYALTY
The purpose of this study is to explain the effect of experience on satisfaction, trust and loyalty. This study was conducted on inpatients service users in RSIA Puri Bunda Denpasar with a total of 100 respondents. Data analyzed with Partial Least Square technique. The results showed that experience...
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| Format: | Article |
| Language: | English |
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University of Brawijaya
2019-03-01
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| Series: | Jurnal Aplikasi Manajemen |
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| Online Access: | https://jurnaljam.ub.ac.id/index.php/jam/article/view/1358 |