Service Quality in Malaysian Higher Education: Students’ Perceptions and Expectations
This study examines the perceptions and expectations of undergraduate students concerning the quality of service at a private university in Malaysia. It was found that students were critical of many aspects of service, especially with regard to equipment, facilities and record keeping. Students...
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| Format: | Article |
| Language: | English |
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UiTM Publisher
2011-06-01
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| Series: | Asian Journal of University Education |
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| Online Access: | https://www.rmc.uitm.edu.my/images/stories/AJUE/vol7-no1/2.pdf |