Understanding the Role of Mobile Internet-Based Health Services on Patient Satisfaction and Word-of-Mouth

Understanding the Role of Mobile Internet-Based Health Services on Patient Satisfaction and Word-of-Mouth

With the rapid advancement of Web 2.0 technologies, Internet medicine, and mobile healthcare, the influence of the use of patient-oriented Mobile Internet-based Health Services (MIHS) on patient satisfaction and the electronic word-of-mouth (WOM) of health service agencies is becoming the focus of t...

Full description

Bibliographic Details
Main Authors: Dongxiao Gu, Xuejie Yang, Xingguo Li, Hemant K. Jain, Changyong Liang
Format: Article
Language:English
Published: MDPI AG 2018-09-01
Series:International Journal of Environmental Research and Public Health
Subjects:
patient satisfaction
mobile Internet-based health service
expectation confirmation model
patient participation
Internet medicine
patient word-of-mouth
Online Access:http://www.mdpi.com/1660-4601/15/9/1972

Internet

http://www.mdpi.com/1660-4601/15/9/1972

Similar Items