The effects of Justice Oriented Service Recovery on Customer Satisfaction and Loyalty in Retail Banks in Ethiopia
<p>The principal objective of this study is to investigate the effects of justice oriented service recovery on customer satisfaction in retail banks in Ethiopia. It also attempts to assess how recovery satisfaction in turn affects customer loyalty. In order to realize the research objectives,...
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| Format: | Article |
| Language: | English |
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University Library System, University of Pittsburgh
2014-08-01
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| Series: | Emerging Markets Journal |
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| Online Access: | http://emaj.pitt.edu/ojs/index.php/emaj/article/view/45 |