DEVELOPMENT OF ELECTRIC CUSTOMER RELATIONSHIP MANAGEMENT FOR ACCELERATION OF CLAIM SERVICES AND COMPLETION FOR CUSTOMER COMPLAINTS IN LIFE INSURANCE COMPANY
Implementation of e-Customer Relationship Management (e-CRM) in financial services industry will give influence to increase customer loyalty. One indicator of this is the development of features in the e-CRM application that make access easy for customers. However, the development of the e-CRM model...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
STMIK Pringsewu
2019-12-01
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| Series: | IJISCS (International Journal of Information System and Computer Science) |
| Subjects: | |
| Online Access: | http://ojs.stmikpringsewu.ac.id/index.php/ijiscs/article/view/755 |