‘The nurse did not even greet me’: how informed versus non-informed patients evaluate health systems responsiveness in South Africa
Introduction Universal Health Coverage is not only about access to health services but also about access to high-quality care, since poor experiences may deter patients from accessing care. Evidence shows that quality of care drives health outcomes, yet little is known about non-clinical dimensions...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
BMJ Publishing Group
2021-04-01
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| Series: | BMJ Global Health |
| Online Access: | https://gh.bmj.com/content/6/4/e004360.full |