DEVELOPING BUSSINESS AND USER MEASUREMENT OF THE SYSTEM AVAILABILITY
This work presents basic elements of availability measurement methodology in complex technical systems according to business and users aspect. Methodology, which is primarily related to IT1 systems, is applied to and presented as a case study of Information system of Tax administration - DIS 2003. T...
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Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
2007-09-01
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Online Access: | http://www.ijqr.net/journal/v1-n3/2.pdf |
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doaj-e3306f00797c4429be89f0a48f489e082021-03-02T08:02:05ZengCenter for Quality, Faculty of Engineering, University of Kragujevac, SerbiaInternational Journal for Quality Research1800-64501800-74732007-09-0113181190DEVELOPING BUSSINESS AND USER MEASUREMENT OF THE SYSTEM AVAILABILITYDejan Vidojevic0Branislav Jeremic1Tax Administration Headquarters Belgrade, SerbiaFaculty of Mechanical Engineering, University of Kragujevac, SerbiaThis work presents basic elements of availability measurement methodology in complex technical systems according to business and users aspect. Methodology, which is primarily related to IT1 systems, is applied to and presented as a case study of Information system of Tax administration - DIS 2003. To achieve designed objectives of implemented methodology, it is necessary to provide "common" measurement from two different aspects: technical and business. The measurement result is system availability level as well as clear identification of critical components that influence the IT infrastructure stability and assure service continuity provided by the system.http://www.ijqr.net/journal/v1-n3/2.pdfavailabilityqualityIT systemIT infrastructureIT serviceusermeasurement |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Dejan Vidojevic Branislav Jeremic |
spellingShingle |
Dejan Vidojevic Branislav Jeremic DEVELOPING BUSSINESS AND USER MEASUREMENT OF THE SYSTEM AVAILABILITY International Journal for Quality Research availability quality IT system IT infrastructure IT service user measurement |
author_facet |
Dejan Vidojevic Branislav Jeremic |
author_sort |
Dejan Vidojevic |
title |
DEVELOPING BUSSINESS AND USER MEASUREMENT OF THE SYSTEM AVAILABILITY |
title_short |
DEVELOPING BUSSINESS AND USER MEASUREMENT OF THE SYSTEM AVAILABILITY |
title_full |
DEVELOPING BUSSINESS AND USER MEASUREMENT OF THE SYSTEM AVAILABILITY |
title_fullStr |
DEVELOPING BUSSINESS AND USER MEASUREMENT OF THE SYSTEM AVAILABILITY |
title_full_unstemmed |
DEVELOPING BUSSINESS AND USER MEASUREMENT OF THE SYSTEM AVAILABILITY |
title_sort |
developing bussiness and user measurement of the system availability |
publisher |
Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia |
series |
International Journal for Quality Research |
issn |
1800-6450 1800-7473 |
publishDate |
2007-09-01 |
description |
This work presents basic elements of availability measurement methodology in complex technical systems according to business and users aspect. Methodology, which is primarily related to IT1 systems, is applied to and presented as a case study of Information system of Tax administration - DIS 2003. To achieve designed objectives of implemented methodology, it is necessary to provide "common" measurement from two different aspects: technical and business. The measurement result is system availability level as well as clear identification of critical components that influence the IT infrastructure stability and assure service continuity provided by the system. |
topic |
availability quality IT system IT infrastructure IT service user measurement |
url |
http://www.ijqr.net/journal/v1-n3/2.pdf |
work_keys_str_mv |
AT dejanvidojevic developingbussinessandusermeasurementofthesystemavailability AT branislavjeremic developingbussinessandusermeasurementofthesystemavailability |
_version_ |
1724240892876816384 |