Cruise Travelers’ Service Perceptions: A Critical Content Analysis

Cruise Travelers’ Service Perceptions: A Critical Content Analysis

This paper examines the main elements of online reviews left by popular cruise ships’ travelers. The eight most popular cruise ships were selected. We aimed to pinpoint the service quality experiential perceptions of cruise travelers regarding their higher or lower value for money ratings. Leximance...

Full description

Bibliographic Details
Main Authors: Huseyin Arasli, Mehmet Bahri Saydam, Hasan Kilic
Format: Article
Language:English
Published: MDPI AG 2020-08-01
Series:Sustainability
Subjects:
cruise
travel
service quality
content analysis
ship industry
guest perception
Online Access:https://www.mdpi.com/2071-1050/12/17/6702

Internet

https://www.mdpi.com/2071-1050/12/17/6702

Similar Items