Modeling Perceived Quality, Customer Satisfaction and Probability of Guest Returning to the Destination
In the hotel industry, it is a well-known fact that, despite of quality and variety of services provided, there is a low probability that the guests will return. This research is focused on identifying the basic factors of the hotel offer, which could determine the influence on the correlation be...
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
University of Montenegro - Faculty of Economics Podgorica
2018-03-01
|
| Series: | Montenegrin Journal of Economics |
| Subjects: | |
| Online Access: | http://mnje.com/sites/mnje.com/files/069-078_blagojevic_et_al.pdf |