Effective factors on mobile phone customer satisfaction

Cellular phone is one of the most profitable industries in the world and especially in middle east regions. There is a growing competition among different firms in this market and the market share is exchanged very quickly depending on the features and equipments introduced. Customer satisfaction pl...

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Bibliographic Details
Main Authors: Hamed Mohafez, Vahidreza Mirabi, Bahram Kheyri
Format: Article
Language:English
Published: Growing Science 2012-01-01
Series:Management Science Letters
Subjects:
Online Access:http://www.growingscience.com/msl/Vol2/msl_2012_9.pdf