The process approach to increasing environmental friendliness of transport and logistics services
The article considers the use of the concept of integrated approach to manage transport and logistics services with elements of modern logistics technologies and total quality management. The author proposes the process model of quality management for the transport services. The using of this model...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
EDP Sciences
2019-01-01
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| Series: | E3S Web of Conferences |
| Online Access: | https://www.e3s-conferences.org/articles/e3sconf/pdf/2019/17/e3sconf_tpacee2019_08039.pdf |