The settlement of soft TQM philosophy based on APQC pattern presenting a structural model (case- study: Saman bank branches)
The concept of Soft Total Quality Management (STQM) is one of the<br />new approaches which have much concentration and emphasis on the<br />soft and humanitarian aspect of organizations. Indead, quality scholars<br />have always sought to improve and facilitate the separation of s...
| Main Authors: | , |
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| Format: | Article |
| Language: | fas |
| Published: |
Islamic Azad University, Tabriz Branch
2017-08-01
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| Series: | مدیریت بهره وری |
| Subjects: | |
| Online Access: | http://jpm.iaut.ac.ir/article_532708_185848431d0e685c6fada4dc5e51d28b.pdf |