Conflicting Obligations: Role Conflict among Health Care Complaints Managers
This article draws on selected findings from a study which explored the conflicts and tensions inherent in the role of UK National Health Service (NHS) complaints managers. It is argued that balancing loyalties to the complained about health service organisation against the needs of complainants lea...
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| Format: | Article |
| Language: | deu |
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FQS
2008-01-01
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| Series: | Forum: Qualitative Social Research |
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| Online Access: | http://www.qualitative-research.net/index.php/fqs/article/view/345 |