Determination of Dimensions and Items of Outpatient Service Quality for Ahvaz Hospitals

Determination of Dimensions and Items of Outpatient Service Quality for Ahvaz Hospitals

Background and Aim: Assessing service quality is one of the basic requirements to develop outpatient service. There is no valid and reliable tool to measure quality of outpatient service, therefore this study was performed to determine dimensions and items for assessing service quality of outpatient...

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Bibliographic Details
Main Authors: Farzad Faraji Khiavi, Mohammad Qolipour, Zahra Dashtinejad, Iman Mirr
Format: Article
Language:fas
Published: Tehran University of Medical Sciences 2018-01-01
Series:پیاورد سلامت
Subjects:
dimension
hospital
servqual
outpatient service
item
Online Access:http://payavard.tums.ac.ir/article-1-6374-en.html

Internet

http://payavard.tums.ac.ir/article-1-6374-en.html

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