Compassion and Workplace Incivility: Implications for Open Innovation

• Main Authors: Sung-Hoon Ko, Jongsung Kim, Yongjun Choi
• Format: Article
• Language: English
• Published: MDPI AG 2021-03-01
• Series: Journal of Open Innovation: Technology, Market and Complexity
• Subjects: compassion; workplace incivility; positive emotion; positive leadership
• Online Access: https://www.mdpi.com/2199-8531/7/1/95

The purpose of this study was to examine mechanisms of how compassion experienced by employees affects workplace incivility. Specifically, this study aimed to explore the double mediation effect of positive emotion and leadership on the relationship between compassion and workplace incivility. Empirical results using survey data from 304 employees in South Korea confirm that employees who experience compassion at work are less likely to engage in workplace incivility. More importantly, positive emotions and positive leadership sequentially mediate the negative relationship between compassion and workplace incivility. The theoretical and practical implications are of this are also discussed.