The Influence of Hotel Customer Demographics Differences on Customer Perceptions

The aim of this research was to build a conceptual model by analyzing the influence of customer demographics (age, gender, status, culture and profession) on guest perceptions (customer perceived value, perceived fairness, willingness to pay) of hotel room prices during the COVID-19 pandemic. The re...

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Bibliographic Details
Main Authors: Juliana, Ira B. Hubner, Nova Bernedeta Sitorus, Rudy Pramono, Amelda Pramezwary
Format: Article
Language:English
Published: AfricaJournals 2021-08-01
Series:African Journal of Hospitality, Tourism and Leisure
Subjects:
Online Access:https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_6_10_3_863-880.pdf