The Role of Stakeholder Relationship Management Crisis Management Processes within the Hotel Industry in a Tourism Context

Rates of worldwide environmental, social, technological and other crises are perceived to be constantly increasing - if nothing else due to almost instant broadcasting by media and internet. The Tourism Industry is especially vulnerable to such crises as numerous Stakeholder Groups on the one hand a...

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Bibliographic Details
Main Author: Nicola ZECH
Format: Article
Language:English
Published: Sprint Investify 2015-04-01
Series:Expert Journal of Business and Management
Subjects:
Online Access:http://business.expertjournals.com/wp-content/uploads/EJBM_304_zech27-37.pdf