The construction of meaning for the emotional labor / A construção de sentido para o trabalho emocional
Purpose: The purpose of the research is to understand how the organization can assign meaning to the emotional labor performed by salespeople in the experience store. For this, it was analyzed the sources of the meaning of the work in the process of managing the emotions realized by the salespeople....
| Main Authors: | , |
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| Format: | Article |
| Language: | Spanish |
| Published: |
Universidade Presbiteriana Mackenzie
2019-03-01
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| Series: | RAM. Revista de Administração Mackenzie |
| Subjects: | |
| Online Access: | http://ref.scielo.org/7x2xvj |