The correlation between perceived communication quality and customer satisfaction at Bhayangkara Hospital Emergency Department, Indonesia
Overcrowding at emergency department with domination of non-emergency patient based on triage process could lead to the decrease of communication quality from the care giver. An approach through communication media at hospital should be optimized to fulfill the information needs from the customer....
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
PAGEPress Publications
2019-10-01
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| Series: | Journal of Public Health in Africa |
| Subjects: | |
| Online Access: | https://www.publichealthinafrica.org/index.php/jphia/article/view/1170 |