Service quality evaluation and ranking of container terminal operators through hybrid multi-criteria decision making methods
In today's competitive business environment, evaluation and analysis of service quality of service organizations is vital to further improve quality of providing service by the organizations. The present study focuses on the evaluation of service quality of container terminal operators as these...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2018-06-01
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| Series: | Asian Journal of Shipping and Logistics |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2092521218300282 |