A Conceptual Model of Organizational Culture and its Implications in the Service Sector

A Conceptual Model of Organizational Culture and its Implications in the Service Sector

The increasingly global competition in all productive sectors – including the service sector – has forced companies to adjust their organizational processes to incorporate a customer experience approach. This adjustment implies the need for modifications to certain internal organizational fac...

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Bibliographic Details
Main Authors: Flor Morton, Teresa Treviño, Laura Zapata-Cantú
Format: Article
Language:English
Published: Asociación de Directivos Superiores de Administración, Negocios o Empresariales de Chile A.G. (ASFAE) 2019-04-01
Series:Multidisciplinary Business Review
Subjects:
organizational culture
customer orientation
employee satisfaction
customer satisfaction
Online Access:https://journalmbr.net/index.php/mbr/article/view/268

Internet

https://journalmbr.net/index.php/mbr/article/view/268

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