Measuring tangibility and assurance as determinants of service quality for public health care in South Africa
Purpose: The purpose of this research is to measure service quality offered to patients treated in a government controlled hospital in South Africa. Desig/Methodology/Approach: A service satisfaction survey was conducted amongst patients treated at a provincial hospital in Gauteng. The attitud...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
AOSIS
2007-12-01
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| Series: | Acta Commercii |
| Online Access: | https://actacommercii.co.za/index.php/acta/article/view/17 |