The situation and influencing factors of outpatient satisfaction in large hospitals: Evidence from Henan province, China

The situation and influencing factors of outpatient satisfaction in large hospitals: Evidence from Henan province, China

Abstract Background The level of outpatient satisfaction plays a significant role in improving the quality and utilization of healthcare services. Patient satisfaction gives providers insights into various aspects of services including the effectiveness of care and level of empathy. This study aimed...

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Bibliographic Details
Main Authors: Weicun Ren, Lei Sun, Clifford Silver Tarimo, Quanman Li, Jian Wu
Format: Article
Language:English
Published: BMC 2021-05-01
Series:BMC Health Services Research
Subjects:
Outpatient satisfaction
Large hospitals
Structural Equation Model
Dynamic Matter-Element Analysis
China
Online Access:https://doi.org/10.1186/s12913-021-06520-2

Internet

https://doi.org/10.1186/s12913-021-06520-2

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