The Integrated Crisis Management Model for the Hotel Industry: Lowering Crisis Susceptibility and Strengthening Stakeholder Relationship Management
This research paper focuses on crisis management processes within the hotel industry – an industry which still seems reluctant in implementing profound and structured crisis management concepts. Responses to crisis situations are mostly intuitive and ad-hoc. In times of high competition in almost al...
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| Format: | Article |
| Language: | English |
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Sprint Investify
2016-03-01
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| Series: | Expert Journal of Business and Management |
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| Online Access: | http://business.expertjournals.com/23446781-404/ |