Management of Hospital Customer Complaint Using E-Complaint
Hospital customer complaints must be responded with good complaint management and assisted with e-complaint applications. As a hospital that has applied e-complaint applications for two years, there has never been an evaluation of complaint management using this e-complaint application at the hospit...
| Main Authors: | , , |
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| Format: | Article |
| Language: | Indonesian |
| Published: |
Universitas Muhammadiyah Yogyakarta
2019-08-01
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| Series: | JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) |
| Subjects: | |
| Online Access: | http://journal.umy.ac.id/index.php/mrs/article/view/6916 |