Total Quality Management, Balanced Scorecard and Performance
This study examines the relationship between Total Quality Management (TQM), Bal-anced Scorecard (BSC), and organizational performance. In particular, this study investigates whether TQM affects performance; and if so, whether the effect is influenced by BSC implementa-tion. In examining the relatio...
Main Authors: | , |
---|---|
Format: | Article |
Language: | English |
Published: |
Universitas Islam Indonesia
2009-06-01
|
Series: | Jurnal Akuntansi dan Auditing Indonesia |
Online Access: | https://journal.uii.ac.id/JAAI/article/view/2237 |