Kualitas Pelayanan an Kepuasan Pasien Rumah Sakit: Kasus Pada Pasien Rawat Jalan

Kualitas Pelayanan an Kepuasan Pasien Rumah Sakit: Kasus Pada Pasien Rawat Jalan

The purpose of this study was to determine the effect of service quality dimensions in terms of physical appearance, reliability, responsiveness, assurance, and empathy for hospital patient satisfaction Sarila Husada Sragen. This study uses a test approach the relationship between variables with qua...

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Bibliographic Details
Main Author: Solichah Supartiningsih
Format: Article
Language:Indonesian
Published: Universitas Muhammadiyah Yogyakarta 2017-01-01
Series:JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit)
Subjects:
Tangible
reliability
responsiveness
assurance
empathy
patient satisfaction
Online Access:http://journal.umy.ac.id/index.php/mrs/article/view/2342/pdf_3

Internet

http://journal.umy.ac.id/index.php/mrs/article/view/2342/pdf_3

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