Impact of Green IS, Service Innovation and Customer Experience in influencing Customer Satisfaction and Environmental Performance
<p>The current study is focused to empirically identify the relationship between digitalization, customer experience, satisfaction, and performance in the hotel industry of Indonesia. In doing so, the authors seek to examine the technological antecedents of customer experience (CUE) by examini...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
EconJournals
2019-10-01
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| Series: | International Journal of Energy Economics and Policy |
| Online Access: | https://www.econjournals.com/index.php/ijeep/article/view/8371 |