Hotel Services Quality Assessment Using “Servqual” Method. Case Study: Athénée Palace Hotel
With more intense competition in the global market without quality and without special skills in its obtaining, assessment and continuous improvement, companies can not meet the increasing demands of consumers. Therefore, service companies must find those quality strategies that ultimately lead to...
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| Format: | Article |
| Language: | English |
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Transilvania University Press
2014-12-01
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| Series: | Bulletin of the Transilvania University of Brasov. Series V : Economic Sciences |
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| Online Access: | http://webbut.unitbv.ro/Bulletin/2014/Series_V/BULETIN%20V/II-02_MADAR.pdf |