Assessing the quality of services provided at outpatient clinics among hospitals affiliated to Tehran University of Medical Sciences based on SERVQUAL Model in 2015

Background: The quality of services is a comparison of the customer´s perspective (expectations) with what it has received. If the expectations are more than perceptions, the quality of received services is not sufficient based on customer´s view which resulted in his/her dissatisfaction. The presen...

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Bibliographic Details
Main Authors: Elham Haghshenas, Mohammad Arab, Abass Rahimi, Elham Movahed
Format: Article
Published: Tehran University of Medical Sciences 2017-07-01
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