Hotel Spa managers’ perceptions of service quality in Greece
The purpose of the present study was to investigate which dimensions of service quality are most important to Hotel Spa managers for their customers’ satisfaction in Greece. Thirty three (n=33) Hotel Spa managers in Greece volunteered to participate in the present study. Measurements included the us...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
University in Belgrade
2018-11-01
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| Series: | Serbian Journal of Management |
| Subjects: | |
| Online Access: | http://aseestant.ceon.rs/index.php/sjm/article/view/13687/pdf |