Digitalização do trabalho no INSS: tensões e estratégias de regulação na implementação do novo modelo de atendimento
The scope of this paper is the digitalization of the service at the National Institute of Social Security – INSS, the federal institution in charge of implementing the Brazilian Welfare Services policy. Based on the framework of Work Psychology and Activity-centered Ergonomics, a field study has bee...
| Main Authors: | , , |
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| Format: | Article |
| Language: | Spanish |
| Published: |
Universidade do Porto
2018-12-01
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| Series: | Laboreal |
| Subjects: | |
| Online Access: | http://www.scielo.mec.pt/scielo.php?script=sci_arttext&pid=S1646-52372018000200006&lng=pt&nrm=iso&tlng=pt |