Challenges, solutions and lessons learnt in 7 years of Service Management at CERN

Challenges, solutions and lessons learnt in 7 years of Service Management at CERN

CERN has been using ITIL Service Management methodologies and ServiceNow since early 2011. Initially a joint project between just the Information Technology and the General Services Departments, now most of CERN is using this common methodology and tool, and all departments are represented totally o...

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Bibliographic Details
Main Authors: Martín Clavo David, Brugger Barbara, Cremel Nicole, Delamare Catherine, Fernandez Gonzalez Isabel, Lienard Eric, Martens Reinoud, Moller Mats, Salter Wayne, Toteva Zhechka, Van der Vossen Olaf
Format: Article
Language:English
Published: EDP Sciences 2019-01-01
Series:EPJ Web of Conferences
Online Access:https://www.epj-conferences.org/articles/epjconf/pdf/2019/19/epjconf_chep2018_08003.pdf

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https://www.epj-conferences.org/articles/epjconf/pdf/2019/19/epjconf_chep2018_08003.pdf

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