An investigation of the expectations and perceptions of consumers about the quality of services in the spa hotels of West Morava region
The paper examines the concept and measurement of quality of service in the hotel sector. The results of research survey that relate to the expectations and perceptions of consumers about the quality of services in the spa hotels are represented here. The survey was conducted in five Serbian spas (W...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Serbian Geographical Society
2009-01-01
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| Series: | Glasnik Srpskog Geografskog Društva |
| Subjects: | |
| Online Access: | http://www.doiserbia.nb.rs/img/doi/0350-3593/2009/0350-35930901103B.pdf |