Chat Transcript Analysis Reveals that Undergraduate Students are Open to Instruction, While Instructors and Librarians Care About Supporting Student Learning
A Review of: Jacoby, J., Ward, D., Avery, S., & Marcyk, E. (2016). The value of chat reference services: A pilot study. portal: Libraries and the Academy, 16(1), 109-129. https://doi.org/10.1353/pla.2016.0013 Objective – To investigate student, instructor, and librarian perspectives of chat...
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| Format: | Article |
| Language: | English |
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University of Alberta
2017-03-01
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| Series: | Evidence Based Library and Information Practice |
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| Online Access: | https://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/28653 |