Gap of services quality expectation and perception based on SERVQUAL model in the selected hospital outpatient clinics affiliated with Iran University of Medical Sciences

Introduction: Nowadays, measuring the quality of services in order to effectively allocate resources and ensure a higher level of patient satisfaction is on the agenda of healthcare managers. The aim of this study was to investigate the possible gap between the perception and expectation of service...

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Bibliographic Details
Main Authors: asgar Aghaei Hashjin, Pouria Farrokhi, Aidin Aryankhesal
Format: Article
Published: Iran University of Medical Sciences 2020-10-01
Series:مدیریت سلامت
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