Gap of services quality expectation and perception based on SERVQUAL model in the selected hospital outpatient clinics affiliated with Iran University of Medical Sciences
Introduction: Nowadays, measuring the quality of services in order to effectively allocate resources and ensure a higher level of patient satisfaction is on the agenda of healthcare managers. The aim of this study was to investigate the possible gap between the perception and expectation of service...
| Main Authors: | , , |
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| Format: | Article |
| Language: | fas |
| Published: |
Iran University of Medical Sciences
2020-10-01
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| Series: | مدیریت سلامت |
| Subjects: | |
| Online Access: | http://jha.iums.ac.ir/article-1-3336-en.html |