The Impact of Relational Switching Costs on the Decision to Retain or Replace IT Outsourcing Vendors
While the IT outsourcing market is growing in terms of the volume of business, organisations are at the same time replacing their outsourcing vendors more frequently. Replacing vendors can affect the stability and quality of the IT services an organisation receives; however, it also provides organis...
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| Other Authors: | , |
| Format: | Others |
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Auckland University of Technology,
2016-10-27T01:30:48Z.
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| Online Access: | Get fulltext |