A Study of Customer Satisfaction and Dissatisfaction in 3-star Hotels in Auckland, New Zealand
Customer satisfaction and dissatisfaction in the hospitality sector has been discussed by many researchers (Berezina et al., 2016; Padma & Ahn, 2020; Xu & Li, 2016). Previous studies have paid more attention to customer satisfaction and dissatisfaction in luxury hotels and budget hotels. How...
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| Format: | Others |
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Auckland University of Technology,
2020-09-16T01:39:31Z.
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| Online Access: | Get fulltext |