The Impacts of Information-seeking Strategies and Social Presence on the Interaction between Customers and Conversational Agents
Many organisations in different industries have jumped on the bandwagon and implemented conversational agents (CAs) to support customer service operations. Although CAs are found to offer many benefits to their customers, they also pose various challenges, which raises several concerns about their e...
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| Other Authors: | , |
| Format: | Others |
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Auckland University of Technology,
2021-02-04T01:49:46Z.
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| Online Access: | Get fulltext |