Service Recovery in Luxury Hotels and Resorts in Sri Lanka
Hotel providers attempt to provide excellent services to guests, but as a service environment is based on human interactions, service failures due to human deficiencies are unavoidable, making service recovery strategies essential for the service organisations. In the hospitality industry, service r...
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| Format: | Others |
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Auckland University of Technology,
2021-02-16T03:00:16Z.
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| Online Access: | Get fulltext |