Are we happy now? Exploring emotional dissonance in the fashion retail industry

The rapid rise of the service sector, and in particular the fashion retail industry has made the study of emotional work increasingly important within the area of emotions research. Specifically, emotional dissonance mediates the effect of emotional labour on levels of emotional tolerance. Emotional...

Full description

Bibliographic Details
Main Author: Tupou, Janet (Author)
Other Authors: Harrison, Jacqueline (Contributor), Nelson, Frances (Contributor)
Format: Others
Published: Auckland University of Technology, 2012-07-10T01:43:59Z.
Subjects:
Online Access:Get fulltext