Are we happy now? Exploring emotional dissonance in the fashion retail industry
The rapid rise of the service sector, and in particular the fashion retail industry has made the study of emotional work increasingly important within the area of emotions research. Specifically, emotional dissonance mediates the effect of emotional labour on levels of emotional tolerance. Emotional...
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Format: | Others |
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Auckland University of Technology,
2012-07-10T01:43:59Z.
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Online Access: | Get fulltext |