Archival Analysis of Service Desk Research: New Perspectives on Design and Delivery
Our analysis of service desk studies shows the extent to which researchers have neglected important aspects of service desk design and delivery. The observations are made through an archival analysis of 58 peer reviewed publications in top tier outlets. Our analysis led to the development of a gener...
| Main Authors: | , , , |
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| Format: | Others |
| Published: |
ACIS,
2014-12-04T01:20:00Z.
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| Subjects: | |
| Online Access: | Get fulltext |