The moderating effect of service types on the relationship between emotional intelligence and organization role / Abdul Kadir Othman, Mohamed Sulaiman and Ali Al-Kahtani
Emotional intelligence (EI) is claimed to enhance pro-social behavior, however the claim cannot be generalized to the whole service industry, since services vary significantly. Some services require high levels of customization; while others focus on service standardization. In offering customized s...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Research Management Institute (RMI),
2011.
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| Subjects: | |
| Online Access: | Get fulltext View Fulltext in UiTM IR |